Terms Of Use
The terms page sets out the account rules you accept when you register, and every clause that touches your details points back to the wording on this policy.
LEGAL REFERENCE
Your Data And Our Privacy Policy
Open your account and you will find the full privacy policy waiting in your profile — written in plain Pakistani English, kept short, and updated whenever the way...
What We CollectHow We Store ItYour ChoicesPolicy Updates
What We Record And Why
This policy explains what happens to the details you give us. When you register, we record your name, contact details, date of birth and the transaction references your wallet or bank passes to us. Payment records linked to JazzCash, Easypaisa, SadaPay, Raast and NayaPay sit with our processing partners and are never sold on. We follow the data rules that apply where
local law permits, so the rights you can use — access, correction, closure and deletion — depend on the supported regions you sign in from. Where a local rule requires us to hold a record for a set period, we keep it for exactly that period and then remove or anonymise it. Ask us what we hold and we answer in plain
language.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
WHO WRITES THIS
The People Behind This Policy
This policy is looked after by the same operations team that runs your account every day, and it is revised whenever a payment route, a storage partner or a local data rule...
Support Hours
Live chat runs from 9am to 1am Pakistan time every day of the week, including public holidays, so a policy question rarely waits until the next morning for a reply.
Language Support
Our team answers in clear Pakistani English and Urdu, so you can ask about a stored payment reference or a deletion request in the words that come naturally to you.
Secure Sessions
Your account runs on encrypted connections, and every login from an unfamiliar device asks for a verification step before anything on your profile becomes visible on that screen.
Consent Control
You decide how much marketing contact you receive, and switching promotional messages off never affects the service messages that keep your account access and payment confirmations working properly.
Partner Categories
We name the categories of partners that touch your details — payment processors, identity checks and hosting — so you always know who is involved before you agree to anything.
Change Log
Each revision carries a date and a short summary of what moved, so you can compare the wording you accepted against the wording that applies to your account today.
POLICY FAMILY
How This Fits Our Other Pages
Our policy pages share one structure so you can move between them without relearning the layout. The terms page sets out what you agree to, the cookie page explains the small files...
Cookie Policy
Cookies keep you logged in and remember your language choice, and the cookie page lists each one by purpose so you can decide what your browser keeps stored.
Payment Terms
The payment page explains how JazzCash, Easypaisa, SadaPay and Raast transfers clear on your side, while this policy covers which transaction references we store and for how long.
Account Security
The security page explains two-factor steps and device checks, and it links here for the part about how long we hold a login record after you sign out.
Complaints Route
If a reply about your stored details does not settle your question, the complaints page shows the escalation path and the time frame we work to on each step.
Consent Settings
Marketing permissions sit on their own page because they are separate from account details, and you can change them without touching anything that keeps your account running day to day.
Version Archive
Older versions of every policy page stay available on request, so you can check exactly what the wording said on the date you first opened your account with us.
What You See On This Page
The layout of this page is deliberate. A fixed index lets you jump straight to the clause you need, every heading carries the month it last...
Jump Index
A fixed index follows you down the page, so you can open the clause on stored payment records or account closure without scrolling through everything above it first.
Plain Summary
Each clause opens with a short summary written in everyday language, and the fuller wording sits directly beneath it for anyone who wants to read the precise version.
Update Stamps
Every heading carries the month it was last changed, so an older screenshot or a saved copy never leaves you guessing about which version currently applies to your account.
Mobile Reading
The same sections stack cleanly on a phone screen, with tap targets sized for one thumb, so checking a clause on the move takes seconds rather than patience.
Save And Share
You can save the whole page as a file or copy a single clause into a message, which helps when you want a second opinion from family before you agree.
Wallet Context Chips
A chip row at the top names JazzCash, Easypaisa, SadaPay and Raast, so you can see at a glance which wallet references this policy addresses for Pakistani accounts.
Privacy Questions You Ask Most
Your name, contact details, date of birth and the payment references your wallet or bank shares with us. That is the full list, and each field keeps your account verifiable.
No. We share them only with the processors that keep your account working — payment handling, identity checks and hosting — and we name those categories so you know who is involved.
Yes, and we act on it where local law permits. Certain transaction records stay for the accounting period a supported region requires, and we tell you which ones.
Account access ends the day you close it. Payment records stay for the retention period that applies in your supported region, and then we delete or anonymise them.
Only team members whose role needs them — payment checks, account support and fraud prevention. Access is logged per account, so every look at your file leaves a trace we can audit.
It changes when a payment route, a storage partner or a local rule moves. We date every revision and show a summary on your next login, so you always read the version that applies.